If you want to open trading account in our company, please, use this link. If you have already registered in our company, then you can open trading account in your Personal area. Information on opening new trading account will be sent to your email. You can find detailed video-instruction on opening trading account below.
If you want to open demo account in our company, please, use this link. If you have already registered in our company, then you can open demo account in your Personal area. Information on opening new demo account will be sent to your email. You can find detailed video instruction on opening demo account below.
To recover the password, send an application of the following type from your registered e-mail address to email@example.com:
< Full name, account number. Please recover the password for the trading account/ codeword (specify)>
Attachment to your email: scanned copy of your identity proof (verified translation to English is required) and the picture of you holding your proof of ID in hands. Your face along with your photo on the proof of ID must be well seen on the picture. The photo on the proof of ID must be also seen well.
The time required to retrieve a password: not more than 3 hours (in company’s working hours: 6 am - 3 pm GMT except holidays and weekends).
The change of currency / type of account is impossible, but it is always possible to open a new account in the desired currency. To do this, log in to the Personal area, select «Trading conditions» > click «Open Account», fill all required fields and click on «Open Account».
Please note that you have an opportunity to open up to 6 real accounts (of any type and currency, which are offered by the company), as well as affiliate account.
To change the phone number, send a request to firstname.lastname@example.org from your registered e-mail address
Also attach a scanned copy of your identity proof (the pages with photo and address) and the picture of you holding your proof of ID in hands. Your face along with your photo on the proof of ID must be well seen on the picture. The photo on the proof of ID must be also seen well.
Our company does not perform as a tax agent, so the client pays for himself all taxes and fees that arise when the client receives profits from trading operations without any participation of the company. That means that the client has the liability to pay taxes on his own.
According to the legislation of the Russian Federation (Chapter 23 of the Tax Code, "Tax on income for individuals") tax on personal income for residents is 13%, for non-residents - 30%. In this case, it should be noted that the tax base, which can confirmed, is a bank account balance. The tax base and trading account balance are not the same thing, tax base is only the profit that a customer brings to his bank account. However, if you make a withdrawal from the trading account and transfer to a bank account a sum less than you have originally credited to the account, that means, that the balance is negative, so the object of taxation is absent, until the balance will not be positive. The tax base should be described in the tax statement, which should be served not later than April 30 of the year following after the expired tax period.
- Attractive trading conditions: narrow floating spreads and trading inside spreads, instant order execution (Market Execution), absence of pending order set limits. «Non-Dealing Desk» (NDD) trading mode is available for all traders, and at the same time, we have no minimal deposit limit and no fees for transactions.
- According to our internal rules, the processing of your withdrawal applications lasts for 10 minutes in company’s business hours. Depositing via almost all deposit tools is performed immediately. That means that you are free to manage your deposit without wasting time on waiting.
- Prompt and attentive customer service: you do not have to talk to the half of company staff members in order to achieve a solution to your problem. All necessary information will be provided by a competent person - your personal manager. If an urgent question occurs after business hours of the company — you can always contact our round the clock (24/5) on-line support.
To change an e-mail address, send the following request to email@example.com from your new e-mail:
< Full name, account address, old and new e-mail address. Please change my e-mail address, because...">.
Also please attach scanned proof of ID (the page with photo and proof of residence) and the picture of you holding your proof of ID in hands. Your face along with your photo on the proof of ID must be well seen on the picture. The photo on the proof of ID must be also seen well.
We usually change email address within 3 hours (within business hours of the company from 6:00 am to 3 pm GMT except for the weekend)
To recover trading password log in on FreshForex website. On the green upper panel place the cursor on Client Area, then choose "Trading Password Recovery" in the appeared list (in the left column). Confirm password recovery in the appeared window. Enter SMS-code that will be sent to your mobile phone. New trading password will be sent to your email address.