FAQ

Wenn Sie das Handelskonto in unserem Unternehmen eröffnen möchten, verwenden Sie bitte diesen Link. Wenn Sie sich bereits in unserem Unternehmen registriert haben, können Sie das Handelskonto in Ihrem Personalbereich öffnen. Informationen zum Eröffnen eines neuen Handelskontos werden an Ihre E-Mail gesendet. Detaillierte Videoanweisungen zum Öffnen des Handelskontos finden Sie hier.

Wenn Sie das Demo-Konto in unserem Unternehmen öffnen möchten, verwenden Sie bitte diesen Link . Wenn Sie sich bereits in unserem Unternehmen registriert haben, können Sie das Demo-Konto in Ihrem Personalbereich öffnen. Informationen zum Eröffnen eines neuen Demokontos werden an Ihre E-Mail gesendet. Sie finden detaillierte Videoanweisungen zum Öffnen des Demokontos unten.

Um das Passwort wiederherzustellen, senden Sie eine Bewerbung des folgenden Typs aus Ihrer registrierten E-Mail-Adresse an info@freshforex.com :
< Vollständiger Name, Kontonummer. Bitte erholen Sie sich das Passwort für das Handelskonto /Codewort (bitte angeben) >

Attachment zu deiner E-Mail: gescannte Kopie deines Identitätsnachweises (überprüfte Übersetzung auf Englisch ist erforderlich) und das Bild von dir, das deinen Beweis von ID in den Händen hält. Ihr Gesicht zusammen mit Ihrem Foto auf den Beweis der ID muss auf dem Bild gut gesehen werden. Das Foto auf dem Nachweis der ID muss auch gut gesehen werden.

Die Zeit, die benötigt wird, um ein Passwort zu erhalten: nicht mehr als 3 Stunden (in Betriebs- &Betriebsstunden: 6.00 - 15.00 Uhr GMT außer an Feiertagen und Wochenenden).

Die Änderung der Währung /Art des Kontos ist unmöglich, aber es ist immer möglich, ein neues Konto in der gewünschten Währung zu öffnen. Um dies zu tun, melden Sie sich im persönlichen Bereich an, wählen Sie « Handelsbedingungen » > Klicken Sie auf « Konto eröffnen » ;, füllen Sie alle Pflichtfelder aus und klicken Sie auf «Konto eröffnen».

Bitte beachten Sie, dass Sie die Möglichkeit haben, bis zu 6 echte Konten (jeglicher Art und Währung, die von der Firma angeboten werden), sowie Affiliate-Account zu öffnen.

• Attraktive Handelsbedingungen : schmale Floating-Spreads und Trading in Spreads, Instant Order Execution (Market Execution), Abwesenheit von anhängigen Order Set Limits. Der Nicht-Dealing Desk »(NDD) Trading-Modus ist für alle Händler verfügbar, und zur gleichen Zeit haben wir keine minimale Einzahlungsgrenze und keine Gebühren für Transaktionen.
• Nach unseren internen Regeln dauert die Bearbeitung Ihrer Abhebungsanwendungen 10 Minuten in der Geschäftszeit des Unternehmens. Die Ablagerung über fast alle Einzahlungswerkzeuge erfolgt sofort. Das bedeutet, dass Sie frei sind, Ihre Einzahlung zu verwalten, ohne Zeit zu verlieren.
• Sofortiger und aufmerksamer Kundenservice: Sie müssen nicht mit der Hälfte der Mitarbeiter des Unternehmens sprechen, um eine Lösung für Ihr Problem zu erreichen. Alle notwendigen Informationen werden von einer kompetenten Person - Ihrem persönlichen Manager - zur Verfügung gestellt. Wenn eine dringende Frage nach Geschäftsstunden des Unternehmens auftritt, können Sie sich jederzeit mit unserer rund um die Uhr (24/5) Online-Support in Verbindung setzen.

Unser Unternehmen nicht durchführen, wie eine Steuer-agent, so zahlt der Kunde für sich selbst alle Steuern und Gebühren, die entstehen, wenn der AUFTRAGGEBER erhält die Gewinne aus dem Handelsgeschäft ohne Beteiligung der Gesellschaft. Das bedeutet, dass der AUFTRAGGEBER die Verpflichtung zur Zahlung von Steuern auf seine eigenen.

Nach den Rechtsvorschriften der Russischen Föderation (Kapitel 23 der Abgabenordnung, die "Steuer auf Einkommen für Einzelpersonen") Steuern auf das persönliche Einkommen für die Bewohner von 13% für nicht-Einwohner - 30%. In diesem Fall sollte beachtet werden, dass die Steuer-Basis, die bestätigt, ist ein Bankkonto. Die Bemessungsgrundlage und der trading-Kontostand sind nicht die gleiche Sache, die Bemessungsgrundlage ist allein der Gewinn, dass ein Kunde bringt und auf sein Konto überwiesen. Allerdings, wenn Sie einen Rückzug aus dem trading-Konto und die überweisung auf ein Konto eine Summe weniger, als Sie ursprünglich auf dem Konto gutgeschrieben, das bedeutet, dass die Bilanz negativ ist, also der Gegenstand der Besteuerung ist nicht vorhanden, bis der Saldo wird nicht positiv sein. Die Bemessungsgrundlage sollte beschrieben werden, in der Steuer-Erklärung, die serviert werden sollte, nicht später als 30. April des folgenden Jahres nach Ablauf der Steuer-Periode.

To change the phone number, send a request to info@freshforex.com from your registered e-mail address. It must be the following:

"Full name, account number, old number, new number, please change phone number, because ..."

Also attach a scanned copy of your identity proof (the pages with photo and address) and the picture of you holding your proof of ID in hands. Your face along with your photo on the proof of ID must be well seen on the picture. The photo on the proof of ID must be also seen well.

The time required to change the phone number: under 4 hours (within business hours of the company 6 am - 3 pm GMT, except holidays).

Zum ändern eines e-mail-Adresse, senden Sie die folgende Anfrage zu info@freshforex.com von Ihrer neuen e-mail:

< Vollständiger name, Konto, Adresse, Alter und neuer e-mail-Adresse. Bitte ändern Sie meine e-mail-Adresse, weil...">.

Auch bitte befestigen Sie die gescannte Vorlage eines Lichtbildausweises (Seite mit Foto und den Nachweis des Wohnsitzes) und das Bild von halten Sie Ihren Nachweis der ID in der Hand. Ihr Gesicht zusammen mit Ihrem Foto auf den Beweis von ID muss gut zu erkennen auf dem Bild. Das Foto auf dem Beweis von ID muss man auch sehen.

Wir in der Regel ändern Sie E-Mail-Adresse innerhalb von 3 Stunden (innerhalb der Geschäftszeiten des Unternehmens von 6:00 Uhr bis 3 Uhr GMT, mit Ausnahme der Wochenende)

Zur Wiederherstellung des Handelspasswortes loggen Sie sich auf unserer Webseite. Dafür sollten Sie "Personal Cabinet" oben in rechter Ecke berühren und in geöffnetem Fenster "Handelspasswort Wiederherstellung" anklicken. In geöffnetem Fenster bestätigen Sie die Wiederherstellung des Handelspasswortes, indem Sie auf Ihr Handy gesendete Kode eingeben. Das neue Passwort wird auf Ihre E-Mail-Adresse gesendet

sowohl Classic und Pro Markt Konten-Aufträge werden ausgeführt unter der Markt-Ausführung - Modus (Market-version).
In diesem Modus, wird der Auftrag zu einem Preis ausgeführt, werden auf dem Markt zum Zeitpunkt der Eröffnung oder Schließung der jeweiligen Bestellung. Zur Verringerung des Risikos der Verfehlung, das Unternehmen hat erheblich reduziert die Zeit der Ausführung (jetzt etwa 0,5-1,5 Sekunden). Zur gleichen Zeit, alle anderen Arten von Anfragen, die ausgeführt werden, schneller (pending orders, um die änderung).

Aber die wichtige Funktion des Marktes Pro-Konten ist, dass Stop-Loss und Take-Profit Aufträge können nur festgelegt werden, nach Eröffnung der position (dies bezieht sich auf die internen Mechanismen der Bearbeitung von Aufträgen in der Markt-performance).

neben der Zitat-Genauigkeit im Klassischen Konten ist 4 (2) Zeichen nach dem Dezimalpunkt, und in den Konten der Markt-Pro - 5 (3) Zeichen. Ein detaillierter Vergleich von zwei Arten von Konten, die auf der Website im Abschnitt «Geschäftsbedingungen».

um Zu zeigen, die Anzeige der aktuellen Ask-Preis, bitte klicken Sie auf die Grafik mit der rechten Maustaste auf Menü und gehen Sie auf «Eigenschaften» und dann im Reiter «allgemein» setzen Sie die Markierung auf den Menüpunkt «Karte Bitten Lin»

Um die Linie der aktuellen Ask-Preis sichtbar, auf allen neu eröffneten charts, wählen Sie «Werkzeuge» > «Charts», und überprüfen Sie die «Show Ask Line». (wenn die Fragen, die Linie ist noch nicht sichtbar, ist es notwendig, reduzieren Sie die Zeit oder die Skalierung der Grafik, denn der spread-Wert zu vernachlässigen ist in der aktuellen Skala).

die Frist für Die Einreichung einer Forderung ist nicht mehr als 3 Kalendertagen, nachdem die Streitigkeit. Nur die Bestellungen auf, welche technischen Fehler aufgetreten sind überprüft, alle Aufträge weiter geöffnet wird nicht überarbeitet werden.

Reklamationen akzeptieren wir NUR in schriftlicher form an die e-mail-Adresse claim@freshforex.com.

In den Nachrichtentext geben Sie die Bestellnummer, Datum und Zeit-server, wenn der Auftrag wurde geöffnet und geschlossen.  

Beispiel:

Betreff: Forderung des Inhabers des Kontos 55555

Nachricht: 2007.06.24 um 14:22 ich öffnete eine Bestellung # 457 862, geschlossen 2007.06.25 17:44. Im moment der Schließung der Reihenfolge der Marktpreis war 247.20, aber der Auftrag geschlossen wurde, zu einem Preis von 247.00. Bitte betrachten Sie diese situation.

Currently, the company strives to provide the most favorable trading conditions and, therefore, provides floating spreads for currency instruments on Market Pro accounts and fixed spreads on Classic accounts.

Fixed spread (Fixed Spread) - implies a constant value between the sell price (Bid) and buy price (Ask). The company offers fixed spreads on all instruments on Classic accounts.

Floating Spread - means changing over time (dynamic) value between the sell price (Bid) and buy price (Ask) instrument. The company provides a floating spreads on all instruments on Market Pro account. In the section «Trading conditions» > «Forex contract specification» the range of the floating spread is presented in the context of three values: minimum, average and maximum. The company guarantees that at a time of rapid price change (after data publications, interventions etc) the amount of spread does not exceed the specified maximum value. The exception to this rule will be force majeure events specified in Section 19, «Rules of trading processing».

We currently offer a range of financial instruments.

In the accounts of «Market Pro» type:

• Foreign exchange market: (48 currency pairs);
• CFD (contracts for difference) on metals (gold, silver, palladium, platinum);
• CFD Energy Futures (Oil, Gas);
• CFD on indexes (10).

In the accounts of «Classic» type:

• Foreign exchange market: (48 currency pairs);
• CFD (contracts for difference) on metals (gold, silver, palladium, platinum);
• CFD on stocks (29);
• CFD Energy Futures (Oil, Gas);
• CFD on indexes (10).

In the accounts of «ECN» type:

• Foreign exchange market: (48 currency pairs);
• CFD (contracts for difference) on metals (gold, silver, palladium, platinum);
• CFD Energy Futures (Oil, Gas);
• CFD on indexes (10).

For more information on available trading tools visit the topic on the website in section «Trading conditions» > «Forex contract specification»; «contract specification for CFD».

Leverage – the ratio between the volume of positions and a guarantee for its opening.
The higher the leverage, the less amount of money is needed for the transaction. The leverage allows you to trade much more money compared to the amount that you have on the account.
Thus, the leverage of 1:100 means that to open a trading order customer must have 100 times less sum than the value of the contract.

The company provides leverage from 1:25 to 1:1000 depending on the type and size of the account balance. It is important to note that the leverage does not affect the point value, and regardless of the amount of leverage, the maximum amount of your loss cannot exceed the amount credited to the trading account.

Example: to buy 1,000 euros (0.01 lot), you need 1408.4 U.S. dollars (at an exchange rate of EUR/USD equal to 1.4084), but the leverage allows you to trade with a smaller amount. Thus, with a 1:100 leverage margin to open positions will be $ 14.08 (up to 100 times less), and with 1:500 leverage you will need $ 2.82 (up to 500 times less). The remaining funds for the transaction will be provided by the broker and its partners.

For more information about leverage, margin, volume and point cost visit the section «Trading conditions» > «Forex Contract specifications» on our website.

There are always two prices in the market: sell price Bid and the buy price Ask. Bid is always lower than Ask. The difference between the buy and sell prices is called spread - a traditional commission for the transaction in any financial market.

Spread can be fixed (constant), and floating, changing over time.
Spread value is usually caused by the currency pair liquidity (trading activity) and internal conditions of the particular broker. In general, at any time spread value can be counted with a formula: Spread = Ask – Bid; if the Bid = 1.2484, and Ask = 1.2486, a spread in this case is 1.2486 - 1.2484 = 0.0002 or 2 points.

Point (Pip) is a minimal step of the price change.
Thus, for the EUR / USD pair a quote change equal to 1 point corresponds to a change of the last (fourth) sign after the decimal point.

For example, change from 1.2401 to 1.2402, or 1.2485 to 1.2486, etc. Quote change equal to 100 points is called a figure. Traditionally, for almost all currency pairs (EUR / USD, GBP / USD, USD / CHF, etc.), one point corresponds to the ten-thousandth of a quote, that is 0.0001, and only for USD / JPY course and cross-courses with Japanese yen - a hundredth which is 0.01.

Please note that today the exact quotation up to 5th sign after decimal point is widely distributed, for example, when the quotation looks like 1.24849 for EUR / USD, or 89,948 on the USD / JPY. Obviously, in this case, one point will correspond to 0.00001, or 0.001 share of a quote.

Swap - funds get written-off or credited to the Customer's account when transferring the position to the next day.

Calculation of swaps takes place on 23:59 server time. At the same time from Wednesday to Thursday swap is charged (credited) threefold.

An important feature of the swap is that it is calculated as a certain number of points to the value of one point in a position. Since for some currency pairs pip value is variable, it means that to calculate it accurately for the future is not possible, so in the Forex Contract Specification swaps are specified in points (not currency).

Thus, the calculation of the swap for the position is as follows:
А) To calculate the swap before the start of a new day, the server calculates the pip value for the position, such as «sell USD/JPY 0.20 lots». The cost of the lot is equal to = Lot * 100 000 * The dimension of the point / rate USD/JPY rate (at the time of the swap accrual) = 0.20 * 100 000 * 0.01 / 87.43 = 2,2875 USD.
B) Swap for a sell transaction on USD/JPY will be, for example -0.11 points, therefore, there will be a write-off equal to -0.11 * 2,2875 USD = -0.2516 USD, that is -0.25 USD.

In addition, please note that from Wednesday to Thursday swaps are written-off threefold.

Stop-out – Automatic disposal of the trading server to close client positions at current prices without notifying the Customer.
Arises in the case of lack of funds to maintain active positions in the account when Margin Level is equal to or less than the Stop out level, referred to in the section «Trading conditions» on the Company's website.

The level of margin (Margin Level) - a measure of status of the account and can be calculated by the formula:
Margin Level = Equity / Margin. Such data is recorded in the comments: Margin Level / Equity / Margin.

Simply put, positions are closed forcedly when your account balance is not enough under the provision of active positions.

• Trading on the interbank market
• Spreads from 0p
• No requotes
• Instantaneous execution

Lowest spreads are from 0 p . More information in the section «Statistics of our work».

This error can occur for several reasons.

• Wrong password: Caps Lock, selecting the incorrect language, a misprint. In order to avoid possible mistakes, try to copy the password from the letter, received after the registration and not enter the password manually. You can change the password to the desired later right in the terminal.
• Invalid combination of username-password. If you have other accounts in our company, be sure that you have chosen the relevant.
• Entering the password to the account (trading account and personal cabinet passwords are different).
• Wrong choice of the server. When authorizing in the terminal for trading on a real account select RistonCapital-Real for MetaTrader 4, and mt5.freshforex.net for MetaTrader 5.

On Market Accounts charts and instruments in the terminal should be additionally configured.
For quotes updating, right-click on the "Market Review" window and select "Show all symbols." To view the charts, at the very bottom line of the terminal, press the left mouse button on the word «Default» and select a profile «Account Market Pro».

We also remind you that to display chart, you can click on the desired currency pair, right-click and select «Chart Window».

*For more information about the platform, check the User's Guide.

** All platforms provided by the company, can be found on page «Trading conditions» > «Trading platform».

To connect to the «FreshForex» trading server you need to select «Riston Capital Ltd.» in the list of brokers. After that, you connect to the server automatically.

To download the historical data, go to «Tools» > «History Center», select the desired tool and click on «Upload».

Please note that the fullness of historical data depends on the platform settings in the menu «Tools» > «Settings» > tab «Charts».
Mansion the fact that for historical testing and optimization of experts since 2000 - the value of «Maximum number of bars in history» hould not be less than 3'700'000. A number of bars that you can see in the chart window, is defined by indicators «Maximum number of bars in chart», but is always indirectly limited by your computer resources.
This can be explained by the fact that when you use several indicators and observe large amounts of data, system resources (CPU usage and the amount of free RAM) can quickly run out.

To solve the problem simply restart the platform - close the window and reopen it.

The message "Trade context is busy" - appears in the following cases:

• When client sends a second order without waiting for processing of previous one;
• As a result of temporary loss of connection with the trading server;
• Because of the conflict between manual trading and trade advisor (automatic trading systems).

In such situations, the request is queued in the client terminal and during this time while trying to make an operation you will be given the message «Trade context is busy». Restart of the terminal - the fastest and most effective way to clean up the request queue.

1. If you run a terminal for the first time or installed some new antivirus software on your computer, make sure that Windows Firewall or anti-virus software are not blocking the Internet access for applications «terminal.exe» or connections to servers real.freshforex.net and demo.freshforex.net.

2. Check the internet connection, try to go to any web site using a browser (preferably the one that you do not visit too often), for example, it may be:
http://mail.ru/
http://www.rambler.ru/
http://www.google.ru/ig
If web sites load very slowly or do not load at all, then you have connection problems. Try to fix them by yourself or through your ISP's technical support.

3. Try to go on a demo account, or open a new demo account. To do this, press «File» menu, choose «Open Account».

4. If you have failed to open a demo account, check the availability of our servers by using the ping. To do this, go to «Start» menu and select «Run...»(press Win+R). In the appeared window, type cmd and click «OK». A black box will appear, you have to type a command to test the connection to the real server: ping real.freshforex.net or if you need to test connection with demo server: demo.freshforex.net.
A black box will appear, you have to type a command to test the connection to the real server.
After some time, there will be displayed the ping statistics and you should pay attention to the «Ping statistics for 77.232.59.130 (62.152.39.230):
Packets: Sent = 4, Received = 4, Lost = 0
(0% loss)
Approximate round-trip time in milliseconds:
Minimum = 63msek, Maximum = 72 ms, average = 68 ms»
The loss of more than 1 (25%) or average round-trip time of more than 500 ms. indicates that the connection with the trading server is unstable.

In that case, go to «File» menu and click «Login», in the window that appears, specify your username and password to a real account, and in «server» field manually enter real.freshforex.net:443, then click «Login».
(If you need to connect to demo, type appropriate login and password for the demo account, and in «server» field enter demo.freshforex.net:443

If these methods do not resolve your problem, you should seek further information with the help of the FreshForex customer support service.

To change my trading or investor’s password (used to log in the client platform) you should open «Tools» menu -> «Settings», then in the new window click on the first tab «Server» choose the «Change» button, enter the current account name and a new password, then click «OK». Passwords must contain more than 5 characters: letters and at least one numeral.
To change your investor’s password it’s enough to know the main (trading) account password.

The main and indisputable advantage of Forex Expert Advisors or robots is the ability to control the situation in the marketplace 24 hours a day.

Expert Advisors are a cross functional tool for working on the Forex market for a beginner as well as for a professional. Using an advisor, you no longer need to doubt: whether you made the right decision or whether you chose the right strategy. A robot solves all these issues. In addition, watching the calm and methodical work of an advisor, you can master your trading skills.

Learn the details on how to install an Expert Advisor below:

1. Download an Expert Advisor that you want to install in any folder. In this case, it is the EA eRSI. In the Downloads folder, you will see the file eRSI.ex4. This is the Advisor. You can also download an Advisor from the FreshForex website.

2. Go to the MetaTrader 4 platform to the menu "File" — "Open Data Folder"

3. Go to the folder "MQL4"

4. Copy the Advisor file to the folder "Experts"

5. When all the files are copied, you are at no fail required to restart the platform.

An Advisor should appear in the list of advisors in the "Navigator" sector.

6. In the menu of the platform, go to "Tools" — "Options"

7. Select the tab "Expert Advisors" and tick all the box, as shown below.

8. In the "Market Watch" panel, select the currency pair you are interested in (for example, the pair EUR/USD).

Next, click on it with the right mouse button and select "Chart Window"

9. When the chart of the currency pair is opened (that you chose), drag an Advisor from the window "Navigator" with the left mouse button on the chart.

You can put money on your trading account by the following ways:

• Electronic payment systems: WebMoney, Qiwi, Yandex Money, EasyPay, Single purse W1, Neteller, Bitcoin, Bradesco, Itau, WebPay;
• Plastic cards:  VisaMasterCard Card, Visa Card (PayOnline), VisaMasterCard Card (RBK.Money);
• Bank Transfers.
  All methods of depositing funds, including prices and possible restrictions are presented on the website in section "Trading conditions" > "Deposit and Withdrawal".

For more information about the size of minimal and maximal amount of withdrawals visit the "Personal area" - "Transactions with account"- "Tariffs for deposit/withdrawal".

If your personal data is not confirmed or is confirmed partly, to deposit you can use WM, Wallet 1 and bank transfer. The maximal amount of withdrawal in this case cannot exceed $ 500.

Whatever way of depositing you choose, please keep in mind the conditions of Section 6 of the  Client Agreement -  Non-trading operations, under which it’s possible to make withdrawals by the same means as the deposit.

 

Application for withdrawal is processed within 10 minutes after once it is received during working hours of Company (6 am - 3 pm GMT, except weekends and holidays).
Once your application is confirmed, money funds are sent to your payment details based on regulations of the  payment system you chose. More information about the time of transfers can be found on the website in the "Trading conditions"  > "Deposit and Withdrawal".

Please note that money is withdrawn from your trading account immediately after you submit an application.

Each payment system has its limits on the amount of withdrawal per transaction. Payment systems, presented in our Company have the following limitations:

FasaPay — 3000 USD for a single transaction;

Skrill — 1000 USD for a single transaction;

Neteller — 3000 USD/ 3000 EUR per transaction;

Visa/MasterCard USD/EUR - withdrawal amount per one transaction shall not exceed $2000 (per one card). The maximum amount per month is $5000.

China UnionPay - restriction is 10 000 CNY per single transaction

In case if personal data is not verified, total amount of all the transactions should not exceed 250USD/250EUR.

• Visa\MasterCard (Pay boutique) — maximum amount for one-time transaction is 8 000 USD.
• Visa\MasterCard USD/EUR — maximum amount for one-time transaction is 5000 EUR/5000 USD; one-day restriction is 25 000 USD/EUR and one month restriction is 50 000 USD/EUR. The maximum allowed number of transactions per one card is 30 within 2 weeks;
• China UnionPay — maximum amount for one-time transaction is 10 000 CNY;
• Visa/MasterCard (RBK.Money) - maximum amount per one transaction is 150 000 rubles;
• QIWI wallet maximum replenishment amount for a single transaction is 14,500 rubles;
• Yandex money maximum replenishment amount for a single transaction is 99000 rubles;
• Visa/MasterCard (RBK.Money) - maximum amount per one transaction is 300000 rubles;
• Skrill - maximum one-time deposit is 1 000 USD (the restriction on payment depends on your profile in Skrill)
• Neteller - min amount for a single transaction 100 USD/EUR, max amount for a single transaction 10000 USD/ 8000 EUR;

For customers who have not confirmed the personal data only Visa QIWI Wallet RUB, WM, Perfect Money, Wallet 1 and bank wire are availble for depositing.

Each mean of depositing has its size of a fee. More detailed information can be found on the website in section Trading conditions> Deposit and Withdrawal. Take into account that our Company indemnifies up to 100% of deposit commission. More information in the section Refund of payment systems commissions.

You can deposit in your account in rubles, dollars, euros, UAH, Belorussian rubles and yuans. When you transfer the funds in a currency different from your deposit currency, the transaction will be made at the Internal exchange rates. Internal exchange rates are updated daily and available for review on the company's website in section Client Area  > Internal exchange rates.

Cash deposit is also possible through the «Cash points». You can find information on the company website in section «Trading conditions» > «Deposit and Withdrawal».

Application for withdrawal can be canceled in the «Personal Area». In the left menu select the trading account number from which you wish to withdraw funds > «Withdrawal» > «List of withdrawal applications» (at the bottom of the page), but only if the applications has not been processed by the manager yet.

MasterCard and Visa Credit cards, presuppose the existence of the 3D Secure code. This code can be obtained in bank (acquiring 3D Secure service), and it is possible to print passwords in self-service devices - ATMs.

Some banks offer disposable passwords - in this case, the card holder receives the code in the SMS - message on your mobile phone. However, the card holder has to be connected to mobile banking.

All information relating to your card and 3D Secure Code, you can always specify in the customer support service of your bank by calling a phone number on the back of your card.

The deposit request can be done in your Personal area, in section «Deposit».
Choose the deposit method «WebMoney» enter the sum of replenishment, then click «Deposit» and follow the instructions. Your trading account will be credited in 1-2 minutes.

Minimum amount of insurance payouts is 250 USD/ 250 EUR / 17 500 RUB.

Stop Out is an automatic command of trading server to close positions at current quotes without any prior notification of Client. It occurs if there are not enough funds to maintain open positions on account and Margin level does not satisfy requirements specified for Margin Level/Stop Out in “Trading conditions” section of the Company's web-site.

Deposits made before promotion activation can't affect the insurance amount in accordance with a clause no.6 of the Promotion Terms.

Yes, it is. Insurance payout is credited to the “Credit” field, these funds can be fully used for trading but are not available for withdrawal and transfer to another account.

The promotion can be activated on unlimited number of accounts. The promotion can be enabled for Classic MT4, Classic MT5 and Market Pro MT4 accounts that are not connected to any other promotions.

If the balance operations amount after crediting of insurance payment is not less than 500 USD / 500 EUR / 35'000 RUB, then after the insurance event occurs the current insurance amount will be deducted and the new insurance amount will be credited.

The number of insurance payouts is not limited if the promotion terms are fulfilled.

Insurance payout is fully deducted from “Credit” field of trading account. If there is profit on trading account, it remains in "Balance" field. Previously opened positions won’t be closed if there’s enough funds in “Balance” field to support the open positions.

Megarebate  is added automatically after the end of a trading week (on weekends). 

Bonus for Double deposit  and  Tradable Bonus 101% promotions is added  automatically during 1 hour after depositing on condition that you applied for the promotion before depositing.

Reward on "36% per annum" is added on a trading account based on results of each month at the first date of the next month.

You can use "Tradable Bonus 101%" promo. This bonus maintains margin and is tradable. It is added on every deposit from $200.

You can also apply for "Megarebate" and "36% per annum".

Please pay attention that based on the 11th clause of "Tradable Bonus 101%", "it is partially debited from the account if current amount on the account exceeds the amount on funds recorded at the moment of crediting bonus (with the account of further credits to the account)."

Partial debit of bonus from the account does not reduce profit. It means that you at any time can close your trade by saving profit. You are also free to use the bonus remains to increase trading volume. The bonus also supports account under a drawdown.

Check the Bonus Rules in the clause 11 in the "Trading conditions" - "Tradable Bonus 101%" - Detailed terms of Bonus.

If you want to open partner account in our company, please, use this link. If you already registered in our company, then you can open partner account in your Personal area. Information on opening new partner account will be sent to your email. You can find detailed video-instruction on opening partner account below.

To get started in affiliate program you need to open affilitate account and then activate it. Activation of affiliate account can be done in the «Personal Area».

To activate the affiliate account, fill out the form and attach scanned pages of a document that proves your identity with a photo and registration mark. After data checking by manager (up to 3 hours) affiliate account will be activated. Then you can start working in the affiliate program.

For more information visit «Partnership» section on our website.

• Incomes up to $ 20 per each lot (up to 100% of the spread).
• Your activity has a direct impact on your income. The higher the activity is, the higher is your partner status, and therefore, your profit.
• Having a personal affiliate web-site.
• A wide range of promotional tools for each type of partnership.
• Interactive income calculator.
• Easy-to-use partner personal cabinet, where you can check the full stats of attracted customers.

Withdrawals from affiliate account is available in the following ways: WM purse, Qiwi wallet. Please pay attention to the fact that the withdrawal on WM wallet requires the registration of wallet’s details; this procedure can be done by opening a trading account and depositing with the minimal amount ($ 1). After deposit in the trading account the wallet will be available for the withdrawal from both affiliate and the trading accounts.

You also can write on our e-mail info@freshforex.com the number of your WM purse to withdraw the profit from partner account.

In order not to violate the rights of partners, clients transfer between partners is not allowed.

Please note that if the client has previously transited by reference of other partner, and did not cleane cookies, he will be attached to that partner.

Affiliate site is the property of «FreshForex» and is given on lease in perpetuity. The Company reserves the right to close the affiliate site in the following cases:

1. By mutual agreement of the parties.
2. If within 90 days partner has not attracted a single customer.
3. If within 180 days partner has not attracted a confirmed client.

ändern Sie die Persönlichen Daten, melden Sie sich bitte im Persönlichen Bereich, wählen Sie «Persönliche Daten» und klicken Sie auf das gewünschte Feld (Unterstrichen durch eine Strich-Linie) und änderungen vornehmen. Nachdem alle click «Senden von Daten, um manager». Wenn sich Ihre persönlichen Daten werden überprüft, bitte Kontaktieren Sie Ihren manager ändern Sie die erforderlichen Felder aus.

die Daten Zu bestätigen, laden Sie bitte scans von Dokumenten oder senden Sie Sie an die e-mail info@freshforex.com.

Beachten Sie, dass die Größe der einzelnen Datei darf 5 MB nicht überschreiten. Sie können die Dateien in jpg, png, tiff und gif. Es ist möglich, fügen Sie nicht mehr als 10 Dateien.
Sie können auch Dateien senden Sie eine e-mail an info@freshforex.com.

Um Ihr Passwort anzufordern, klicken Sie auf «Passwort Vergessen» in der Bewilligung form. Dann geben Sie Ihre registrierte E-Mail-Adresse. Sie erhalten eine Nachricht mit einem link, Klick auf die senden Sie eine weitere E-Mail mit einem neuen Passwort für den Persönlichen Bereich. Sie können das Passwort ändern, indem Sie Ihre eigenen.

ändern Sie das Kennwort für den Client-Bereich, log in, wählen Sie "Client Area" - > "Persönliche Daten" - > "Passwort Ändern" geben Sie Ihr altes Passwort und zweimal das neue Passwort und sms-code auf Ihr Mobiltelefon gesendet.

, um Zu bestätigen Persönlichen Daten füllen Sie die Felder einer Abfrage in der «Persönliche Daten» Abschnitt und hochladen von gescannten Seiten Ihres Reisepasses (mit Foto und Kennzeichen).