FAQ

If you want to open trading account in our company, please, use this link. If you have already registered in our company, then you can open trading account in your Personal area. Information on opening new trading account will be sent to your email. You can find detailed video-instruction on opening trading account below.

If you want to open demo account in our company, please, use this link. If you have already registered in our company, then you can open demo account in your Personal area. Information on opening new demo account will be sent to your email. You can find detailed video instruction on opening demo account below.

To recover the password, send an application of the following type from your registered e-mail address to info@freshforex.com: < Full name, account number. Please recover the password for the trading account/ codeword (specify)>

Attachment to your email:
-photo of your identity proof (verified translation to English is required);
-photoID (photo of the Client holding the identification document, photo in ID should be clearly visible).

In order to minimize the risk of document rejection, please look over the requirements:
- image has to be high-quality, colored, clear and focused;
- text of document has to be clearly visible, without shadows and glares which may complicate the text understanding;
- image of required document has to be fully provided, including corners or edges of lamination and the back side of document (in case the back side is not blank and includes your personal data);
- graphics editors for image correction and processing are not allowed to use;
- on PhotoID (i.e. on the photo of yourself with your identity document in the hand) your face has to be well seen and take at least 30% of photo area.

The change of currency / type of account is impossible, but it is always possible to open a new account in the desired currency. To do this, log in to the Personal area, select «Trading conditions» > click «Open Account», fill all required fields and click on «Open Account».

Please note that you have an opportunity to open up to 9 real accounts (of any type and currency, which are offered by the company), as well as affiliate account.

Our company does not perform as a tax agent, so the client pays for himself all taxes and fees that arise when the client receives profits from trading operations without any participation of the company. That means that the client has the liability to pay taxes on his own.

According to the legislation of the Russian Federation (Chapter 23 of the Tax Code, "Tax on income for individuals") tax on personal income for residents is 13%, for non-residents - 30%. In this case, it should be noted that the tax base, which can confirmed, is a bank account balance. The tax base and trading account balance are not the same thing, tax base is only the profit that a customer brings to his bank account. However, if you make a withdrawal from the trading account and transfer to a bank account a sum less than you have originally credited to the account, that means, that the balance is negative, so the object of taxation is absent, until the balance will not be positive. The tax base should be described in the tax statement, which should be served not later than April 30 of the year following after the expired tax period.

• Attractive trading conditions: narrow floating spreads and trading inside spreads, instant order execution (Market Execution), absence of pending order set limits. «Non-Dealing Desk» (NDD) trading mode is available for all traders, and at the same time, we have no minimal deposit limit and no fees for transactions. 
• According to our internal rules, the processing of your withdrawal applications lasts for 10 minutes in company’s business hours. Depositing via almost all deposit tools is performed immediately. That means that you are free to manage your deposit without wasting time on waiting.
• Prompt and attentive customer service: you do not have to talk to the half of company staff members in order to achieve a solution to your problem. All necessary information will be provided by a competent person - your personal manager. If an urgent question occurs after business hours of the company — you can always contact our round the clock (24/5) on-line support.

To change the phone number, send a request to info@freshforex.com from your registered e-mail address. It must be the following: "Full name, account number, old number, new number, please change phone number, because ..."

Attachment to your email:
-photo of your identity proof (verified translation to English is required);
-photoID (photo of the Client holding the identification document, photo in ID should be clearly visible).

In order to minimize the risk of document rejection, please look over the requirements:
- image has to be high-quality, colored, clear and focused;
- text of document has to be clearly visible, without shadows and glares which may complicate the text understanding;
- image of required document has to be fully provided, including corners or edges of lamination and the back side of document (in case the back side is not blank and includes your personal data);
- graphics editors for image correction and processing are not allowed to use;
- on PhotoID (i.e. on the photo of yourself with your identity document in the hand) your face has to be well seen and take at least 30% of photo area.

To change an e-mail address, send the following request to info@freshforex.com from your new e-mail: < Full name, account address, old and new e-mail address. Please change my e-mail address, because...">.

Attachment to your email:
-photo of your identity proof (verified translation to English is required);
-photoID (photo of the Client holding the identification document, photo in ID should be clearly visible).

In order to minimize the risk of document rejection, please look over the requirements:
- image has to be high-quality, colored, clear and focused;
- text of document has to be clearly visible, without shadows and glares which may complicate the text understanding;
- image of required document has to be fully provided, including corners or edges of lamination and the back side of document (in case the back side is not blank and includes your personal data);
- graphics editors for image correction and processing are not allowed to use;
- on PhotoID (i.e. on the photo of yourself with your identity document in the hand) your face has to be well seen and take at least 30% of photo area.

To recover trading password log in on FreshForex website. On the green upper panel place the cursor on Client Area, then choose "Trading Password Recovery" in the appeared list (in the left column). Confirm password recovery in the appeared window. Enter SMS-code that will be sent to your mobile phone. New trading password will be sent to your email address.

On both Classic and Market Pro accounts orders are executed under the Market Execution mode (Market version).
In this mode, the order is executed at a price that will be in the market at the time of opening or closing of that particular order. To reduce possible risks of slippage, the company has significantly reduced the time of execution (now around 0.5-1.5 seconds). At the same time, all other kinds of requests get executed faster (pending orders, order modification).

But the important feature of Market Pro accounts is that Stop Loss and Take Profit orders can be set only after opening position (this is related to the internal mechanisms of processing orders in the market performance).

In addition, the quotation accuracy in Classic accounts is 4 (2) signs after the decimal point, and in the accounts of Market Pro - 5 (3) signs. A detailed comparison of two types of accounts is presented on the site in section «trading conditions».

To show the line that will display the current Ask price, please click on the chart, right-click menu and go to «Properties» and then in the «General» tab set the mark on the item «Show Ask Line»

To make the line of current Ask price visible on all newly opened charts, chose «Tools» > «Charts» and check the «Show Ask Line». (if the Ask line is still not visible, it is necessary to reduce the period or scale of the chart, because the spread value is negligible in the current scale).

The deadline for submitting a claim is not more than 3 calendar days after the dispute arises. Only the orders on which the technical failure has occurred are reviewed, all the orders opened further will not be revised.

Complaints are ONLY accepted in written form to the e-mail address claim@freshforex.com.

In the message body, specify the order number, date and server time when the order was opened and closed.  

Example:

Subject: Claim from the holder of account 55555

Message: 2007.06.24 at 14:22 I opened an order # 457 862, closed it 2007.06.25 at 17:44. At the moment of closing the order the market price was 247.20, but the order was closed at a price of 247.00. Please consider this situation.

Currently, the company strives to provide the most favorable trading conditions and, therefore, provides floating spreads for currency instruments on Market Pro accounts and fixed spreads on Classic accounts.

Fixed spread (Fixed Spread) - implies a constant value between the sell price (Bid) and buy price (Ask). The company offers fixed spreads on all instruments on Classic accounts.

Floating Spread - means changing over time (dynamic) value between the sell price (Bid) and buy price (Ask) instrument. The company provides a floating spreads on all instruments on Market Pro account. In the section «Trading conditions» > «Forex contract specification» the range of the floating spread is presented in the context of three values: minimum, average and maximum. The company guarantees that at a time of rapid price change (after data publications, interventions etc) the amount of spread does not exceed the specified maximum value. The exception to this rule will be force majeure events specified in Section 19, «Rules of trading processing».

Swap - funds get written-off or credited to the Customer's account when transferring the position to the next day.

Calculation of swaps takes place on 23:59 server time. At the same time from Wednesday to Thursday swap is charged (credited) threefold.

An important feature of the swap is that it is calculated as a certain number of points to the value of one point in a position. Since for some currency pairs pip value is variable, it means that to calculate it accurately for the future is not possible, so in the Forex Contract Specification swaps are specified in points (not currency).

Thus, the calculation of the swap for the position is as follows:
А) To calculate the swap before the start of a new day, the server calculates the pip value for the position, such as «sell USD/JPY 0.20 lots». The cost of the lot is equal to = Lot * 100 000 * The dimension of the point / rate USD/JPY rate (at the time of the swap accrual) = 0.20 * 100 000 * 0.01 / 87.43 = 2,2875 USD.
B) Swap for a sell transaction on USD/JPY will be, for example -0.11 points, therefore, there will be a write-off equal to -0.11 * 2,2875 USD = -0.2516 USD, that is -0.25 USD.

In addition, please note that from Wednesday to Thursday swaps are written-off threefold.

Point (Pip) is a minimal step of the price change.
Thus, for the EUR / USD pair a quote change equal to 1 point corresponds to a change of the last (fourth) sign after the decimal point.

For example, change from 1.2401 to 1.2402, or 1.2485 to 1.2486, etc. Quote change equal to 100 points is called a figure. Traditionally, for almost all currency pairs (EUR / USD, GBP / USD, USD / CHF, etc.), one point corresponds to the ten-thousandth of a quote, that is 0.0001, and only for USD / JPY course and cross-courses with Japanese yen - a hundredth which is 0.01.

Please note that today the exact quotation up to 5th sign after decimal point is widely distributed, for example, when the quotation looks like 1.24849 for EUR / USD, or 89,948 on the USD / JPY. Obviously, in this case, one point will correspond to 0.00001, or 0.001 share of a quote.

There are always two prices in the market: sell price Bid and the buy price Ask. Bid is always lower than Ask. The difference between the buy and sell prices is called spread - a traditional commission for the transaction in any financial market.

Spread can be fixed (constant), and floating, changing over time.
Spread value is usually caused by the currency pair liquidity (trading activity) and internal conditions of the particular broker. In general, at any time spread value can be counted with a formula: Spread = Ask – Bid; if the Bid = 1.2484, and Ask = 1.2486, a spread in this case is 1.2486 - 1.2484 = 0.0002 or 2 points.

Leverage – the ratio between the volume of positions and a guarantee for its opening.
The higher the leverage, the less amount of money is needed for the transaction. The leverage allows you to trade much more money compared to the amount that you have on the account.
Thus, the leverage of 1:100 means that to open a trading order customer must have 100 times less sum than the value of the contract.

The company provides leverage from 1:25 to 1:2000 depending on the type and size of the account balance. It is important to note that the leverage does not affect the point value, and regardless of the amount of leverage, the maximum amount of your loss cannot exceed the amount credited to the trading account.

Example: to buy 1,000 euros (0.01 lot), you need 1408.4 U.S. dollars (at an exchange rate of EUR/USD equal to 1.4084), but the leverage allows you to trade with a smaller amount. Thus, with a 1:100 leverage margin to open positions will be $ 14.08 (up to 100 times less), and with 1:500 leverage you will need $ 2.82 (up to 500 times less). The remaining funds for the transaction will be provided by the broker and its partners.

For more information about leverage, margin, volume and point cost visit the section «Trading conditions» > «Forex Contract specifications» on our website.

We currently offer a range of financial instruments.

In the accounts of «Market Pro» type:

• Foreign exchange market: (48 currency pairs);
• CFD (contracts for difference) on metals (gold, silver, palladium, platinum);
• CFD Energy Futures (Oil, Gas);
• CFD on indexes (10).

In the accounts of «Classic» type:

• Foreign exchange market: (48 currency pairs);
• CFD (contracts for difference) on metals (gold, silver, palladium, platinum);
• CFD on stocks (29);
• CFD Energy Futures (Oil, Gas);
• CFD on indexes (10).

In the accounts of «ECN» type:

• Foreign exchange market: (48 currency pairs);
• CFD (contracts for difference) on metals (gold, silver, palladium, platinum);
• CFD Energy Futures (Oil, Gas);
• CFD on indexes (10).

For more information on available trading tools visit the topic on the website in section «Trading conditions» > «Forex contract specification»; «contract specification for CFD».

Stop-out – Automatic disposal of the trading server to close client positions at current prices without notifying the Customer.
Arises in the case of lack of funds to maintain active positions in the account when Margin Level is equal to or less than the Stop out level, referred to in the section «Trading conditions» on the Company's website.

The level of margin (Margin Level) - a measure of status of the account and can be calculated by the formula:
Margin Level = Equity / Margin. Such data is recorded in the comments: Margin Level / Equity / Margin.

Simply put, positions are closed forcedly when your account balance is not enough under the provision of active positions.

• Trading on the interbank market
• Spreads from 0p
• No requotes
• Instantaneous execution

Lowest spreads are from 0 p . More information in the section «Statistics of our work».

This error can occur for several reasons.

• Wrong password: Caps Lock, selecting the incorrect language, a misprint. In order to avoid possible mistakes, try to copy the password from the letter, received after the registration and not enter the password manually. You can change the password to the desired later right in the terminal.
• Invalid combination of username-password. If you have other accounts in our company, be sure that you have chosen the relevant.
• Entering the password to the account (trading account and personal cabinet passwords are different).
• Wrong choice of the server. When authorizing in the terminal for trading on a real account select FreshForex-Real for MetaTrader 4, and mt5.freshforex.net for MetaTrader 5.

On Market Accounts charts and instruments in the terminal should be additionally configured.
For quotes updating, right-click on the "Market Review" window and select "Show all symbols." To view the charts, at the very bottom line of the terminal, press the left mouse button on the word «Default» and select a profile «Account Market Pro».

We also remind you that to display chart, you can click on the desired currency pair, right-click and select «Chart Window».

*For more information about the platform, check the User's Guide.

** All platforms provided by the company, can be found on page «Trading conditions» > «Trading platform».

To connect to the «FreshForex» trading server you need to select «Riston Capital Ltd.» in the list of brokers. After that, you connect to the server automatically.

To download the historical data, go to «Tools» > «History Center», select the desired tool and click on «Upload».

Please note that the fullness of historical data depends on the platform settings in the menu «Tools» > «Settings» > tab «Charts».
Mansion the fact that for historical testing and optimization of experts since 2000 - the value of «Maximum number of bars in history» hould not be less than 3'700'000. A number of bars that you can see in the chart window, is defined by indicators «Maximum number of bars in chart», but is always indirectly limited by your computer resources.
This can be explained by the fact that when you use several indicators and observe large amounts of data, system resources (CPU usage and the amount of free RAM) can quickly run out.

To solve the problem simply restart the platform - close the window and reopen it.

The message "Trade context is busy" - appears in the following cases:

• When client sends a second order without waiting for processing of previous one;
• As a result of temporary loss of connection with the trading server;
• Because of the conflict between manual trading and trade advisor (automatic trading systems).

In such situations, the request is queued in the client terminal and during this time while trying to make an operation you will be given the message «Trade context is busy». Restart of the terminal - the fastest and most effective way to clean up the request queue.

1. If you run a terminal for the first time or installed some new antivirus software on your computer, make sure that Windows Firewall or anti-virus software are not blocking the Internet access for applications «terminal.exe» or connections to servers real.freshforex.net and demo.freshforex.net.

2. Check the internet connection, try to go to any web site using a browser (preferably the one that you do not visit too often), for example, it may be:
http://mail.ru/
http://www.rambler.ru/
http://www.google.ru/ig
If web sites load very slowly or do not load at all, then you have connection problems. Try to fix them by yourself or through your ISP's technical support.

3. Try to go on a demo account, or open a new demo account. To do this, press «File» menu, choose «Open Account».

4. If you have failed to open a demo account, check the availability of our servers by using the ping. To do this, go to «Start» menu and select «Run...»(press Win+R). In the appeared window, type cmd and click «OK». A black box will appear, you have to type a command to test the connection to the real server: ping real.freshforex.net or if you need to test connection with demo server: demo.freshforex.net.
A black box will appear, you have to type a command to test the connection to the real server.
After some time, there will be displayed the ping statistics and you should pay attention to the «Ping statistics for 77.232.59.130 (62.152.39.230):
Packets: Sent = 4, Received = 4, Lost = 0
(0% loss)
Approximate round-trip time in milliseconds:
Minimum = 63msek, Maximum = 72 ms, average = 68 ms»
The loss of more than 1 (25%) or average round-trip time of more than 500 ms. indicates that the connection with the trading server is unstable.

In that case, go to «File» menu and click «Login», in the window that appears, specify your username and password to a real account, and in «server» field manually enter real.freshforex.net:443, then click «Login».
(If you need to connect to demo, type appropriate login and password for the demo account, and in «server» field enter demo.freshforex.net:443

If these methods do not resolve your problem, you should seek further information with the help of the FreshForex customer support service.

To change my trading or investor’s password (used to log in the client platform) you should open «Tools» menu -> «Settings», then in the new window click on the first tab «Server» choose the «Change» button, enter the current account name and a new password, then click «OK». Passwords must contain more than 5 characters: letters and at least one numeral.
To change your investor’s password it’s enough to know the main (trading) account password.

The main and indisputable advantage of Forex Expert Advisors or robots is the ability to control the situation in the marketplace 24 hours a day.

Expert Advisors are a cross functional tool for working on the Forex market for a beginner as well as for a professional. Using an advisor, you no longer need to doubt: whether you made the right decision or whether you chose the right strategy. A robot solves all these issues. In addition, watching the calm and methodical work of an advisor, you can master your trading skills.

Learn the details on how to install an Expert Advisor below:

1. Download an Expert Advisor that you want to install in any folder. In this case, it is the EA eRSI. In the Downloads folder, you will see the file eRSI.ex4. This is the Advisor. You can also download an Advisor from the FreshForex website.

2. Go to the MetaTrader 4 platform to the menu "File" — "Open Data Folder"

3. Go to the folder "MQL4"

4. Copy the Advisor file to the folder "Experts"

5. When all the files are copied, you are at no fail required to restart the platform.

An Advisor should appear in the list of advisors in the "Navigator" sector.

6. In the menu of the platform, go to "Tools" — "Options"

7. Select the tab "Expert Advisors" and tick all the box, as shown below.

8. In the "Market Watch" panel, select the currency pair you are interested in (for example, the pair EUR/USD).

Next, click on it with the right mouse button and select "Chart Window"

9. When the chart of the currency pair is opened (that you chose), drag an Advisor from the window "Navigator" with the left mouse button on the chart.

You can put money on your trading account by the following ways:

• Electronic payment systems: WebMoney, ePayService, Skrill , FasaPay, ADVCash, Perfect Money, Neteller, OnlineNaira NGN/USD, E-wallets for the Philippines;
• Plastic cards:  Visa/Mastercard/Maestro USD/EUR;
• Local Depositors;
• Cryptocurrencies: Bitcoin;
• Internet Banking;
All methods of depositing funds, including prices and possible restrictions are presented on the website in section "Trading conditions" > "Deposit and Withdrawal".

For more information about the size of minimal and maximal amount of withdrawals visit the "Personal area" - "Transactions with account"- "Tariffs for deposit/withdrawal".

If your personal data is not confirmed. The maximal amount of withdrawal in this case cannot exceed 250$.

Whatever way of depositing you choose, please keep in mind the conditions of Section 6 of the  Client Agreement -  Non-trading operations, under which it’s possible to make withdrawals by the same means as the deposit.

 

All requests are processed in accordance with the Regulations for non-trading operations clause 6.14: "Processing of the" Order to withdraw funds from the trading account "by the employee of the Company is carried out within 5 (five) business days."
After confirmation, the funds are transferred to the specified details in accordance with the regulations of the selected payment system. More information about the terms of transfers can be found on the company's website in the section "Trading conditions"  > "Deposit and Withdrawal".

Please note that money is withdrawn from your trading account immediately after you submit an application.

Each payment system has its limits on the amount of withdrawal per transaction. Payment systems, presented in our Company have the following limitations:

FasaPay — 3000 USD for a single transaction;

Skrill — 1000 USD for a single transaction;

Neteller — 1000 USD/ 1000 EUR/ 6500 CNY per transaction. The maximum withdrawal amount per day is 15 000 USD, 15 000 EUR, 100 000 CNY. Maximum withdrawal amount is 50 000 USD/EUR, 350 000 CNY per month;

ADVCash — maximum amount of withdrawal — 5000 USD, 5000 EUR, 250000 RUB, 580000 UAH, 1400000 KZT per transaction. The maximum withdrawal amount per day is 1 000 000 RUB, 15 000 USD, 15 000 EUR, 6 000 000 KZT, 400 000 UAH. Maximum withdrawal amount is 50 000 USD/EUR, 3 500 000 RUB, 20 000 000 KZT, 1 300 000 UAH per month.

Skrill — Maximum withdrawal amount is 1000 USD per transaction. The maximum withdrawal amount per day is 15 000 USD. Maximum withdrawal amount is 50 000 USD per month.

FasaPay — Maximum amount of the one-time withdrawal is 3000 USD, 42 500 000 IDR. The maximum withdrawal amount per day is 15 000 USD, 210 000 000 IDR. Maximum withdrawal amount is 50 000 USD, 700 000 000 IDR per month;

Perfect Money — Maximum withdrawal amount is 5000 USD, 5000 EUR per transaction.

ePayService - Maximum withdrawal amount is 5 000 EUR per transaction. The maximum withdrawal amount per day is 15 000 EUR. Maximum withdrawal amount is 50 000 EUR per month.

Webmoney - Maximum withdrawal amount is 5000 USD per transaction. The maximum withdrawal amount per day is 15 000 USD. Maximum withdrawal amount is 50 000 USD per month.

OnlineNaira - Maximum withdrawal amount is 1 810 000 NGN per transaction. The maximum withdrawal amount per day is 5 500 000 NGN. Maximum withdrawal amount is 15 000 000 NGN per month.

Visa/MasterCard USD/EUR — withdrawal amount per one transaction shall not exceed $2000 (per one card). The maximum withdrawal amount per day is 5 000 USD, 5 000 EUR. Maximum withdrawal amount is 10 000 EUR per month.

Bitcoin - Maximum withdrawal amount is 0,5 BTC per transaction. The maximum withdrawal amount per day is 1 BTC. Maximum withdrawal amount is 5 BTC per month.

Tether - Minimum withdrawal amount is 50.0 USDT. Banks of Malaysia - Maximum withdrawal amount is 22 000 MYR per transaction. The maximum withdrawal amount per day is 60 000 MYR. Maximum withdrawal amount is 200 000 MYR per month.

Banks of Indonesia - Maximum withdrawal amount is 80 000 000 IDR per transaction. The maximum withdrawal amount per day is 210 000 000 IDR. Maximum withdrawal amount is 700 000 000 IDR per month.

VT Finance - Maximum withdrawal amount is 120 000 000 VND per transaction. The maximum withdrawal amount per day is 350 000 000 VND. Maximum withdrawal amount is 1 000 000 000 VND per month.

Banks of Vietnam - Maximum withdrawal amount is 120 000 000 VND per transaction. The maximum withdrawal amount per day is 350 000 000 VND. Maximum withdrawal amount is 1 000 000 000 VND per month.

Banks of Thailand - Maximum withdrawal amount is 170 000 THB per transaction. The maximum withdrawal amount per day is 450 000 THB. Maximum withdrawal amount is 1 500 000 THB per month.

In case if personal data is not verified, total amount of all the transactions should not exceed 250USD/250EUR.

• VisaMasterCard USD/EUR — maximum amount for one-time transaction is 5000 EUR/5000 USD; The maximum deposit amount per month from one card is 6 000 USD.The general maximum deposit amount from one card is 15 000 USD.
• Visa/Mastercard (Mercuryo) - Maximum deposit amount per 1 transaction is 2 000 USD/EUR.
• Skrill - maximum one-time deposit is 1 000 USD.
• Neteller - min amount for a single transaction 10 USD/10 EUR/ 300 CNY., max amount for a single transaction 10000 USD/ 8000 EUR/ 60 000 CNY;
• FasaPay Maximum amount for one-time to deposit is — 3 000 USD, 42 500 000 IDR.
• ADVCash Maximum deposit amount per transaction — 10000 USD / 10000 EUR / 500 000 RUB / 1160000 UAH / 2800000 KZT.
• Perfect Money - Maximum deposit amount per transaction is 10000 USD, 10000 EUR.
• OnlineNaira NGN - Maximum deposit amount per transaction is 3 650 000 NGN.
• OnlineNaira USD - Maximum deposit amount per transaction is 10 000 USD.
• E-wallets for the Philippines - Maximum deposit amount per transaction is 200 000 PHP.
• ePayService - no restrictions.
• Webmoney - no restrictions.
• Bitcoin - Maximum deposit amount per one transaction — 100 BTC.
• Banks of Malaysia - Maximum deposit amount per transaction is 50 000 MYR.
• Banks of the Philippines - Maximum deposit amount per transaction is 200 000 PHP.
• Instant EFT - Maximum deposit amount per transaction is 100 000 ZAR.
• Banks of Indonesia - Maximum deposit amount per transaction is 200 000 000 IDR.
• Banks of Vietnam - Maximum deposit amount per transaction is 300 000 000 VND.
• VT Finance - Maximum deposit amount per transaction is 300 000 000 VND.
• Banks of Thailand - Maximum deposit amount per transaction is 500 000 THB.

Each mean of depositing has its size of a fee. More detailed information can be found on the website in section Trading conditions> Deposit and Withdrawal. Take into account that our Company indemnifies up to 100% of deposit commission. More information in the section Refund of payment systems commissions.

You can deposit in your account in rubles, dollars, euros, UAH, naira, Thai baht, Vietnamese dong, bitcoins, South African rand, Philippine peso, Malaysian ringgit, Belorussian rubles and yuans. When you transfer the funds in a currency different from your deposit currency, the transaction will be made at the Internal exchange rates. Internal exchange rates are updated daily and available for review on the company's website in section Client Area  > Internal exchange rates.

Cash deposit is also possible through the «Cash points». You can find information on the company website in section «Trading conditions» > «Deposit and Withdrawal».

Application for withdrawal can be canceled in the «Personal Area». In the left menu select the trading account number from which you wish to withdraw funds > «Withdrawal» > «List of withdrawal applications» (at the bottom of the page), but only if the applications has not been processed by the manager yet.

MasterCard and Visa Credit cards, presuppose the existence of the 3D Secure code. This code can be obtained in bank (acquiring 3D Secure service), and it is possible to print passwords in self-service devices - ATMs.

Some banks offer disposable passwords - in this case, the card holder receives the code in the SMS - message on your mobile phone. However, the card holder has to be connected to mobile banking.

All information relating to your card and 3D Secure Code, you can always specify in the customer support service of your bank by calling a phone number on the back of your card.

The deposit request can be done in your Personal area, in section «Deposit».
Choose the deposit method «WebMoney» enter the sum of replenishment, then click «Deposit» and follow the instructions. Your trading account will be credited in 1-2 minutes.

Due to the verification procedure the amount of 1 to 3 USD will be blocked on your credit card (learn the exact amount of blocked funds in your Client area of the online bank or SMS). Then you’ll be automatically redirected to the card verification page where you’ll have to enter the amount of blocked funds in CENTS and select currency in which the amount was blocked. Press “Verify”. The blocked amount of funds returns to the card right after the verification. You’ll be automatically redirected to the payment system page where you have to enter the CVV number to confirm the payment.

Minimum amount of insurance payouts is 250 USD/ 250 EUR / 17 500 RUB.

Stop Out is an automatic command of trading server to close positions at current quotes without any prior notification of Client. It occurs if there are not enough funds to maintain open positions on account and Margin level does not satisfy requirements specified for Margin Level/Stop Out in “Trading conditions” section of the Company's web-site.

Deposits made before promotion activation can't affect the insurance amount in accordance with a clause no.6 of the Promotion Terms.

Yes, it is. Insurance payout is credited to the “Credit” field, these funds can be fully used for trading but are not available for withdrawal and transfer to another account.

The promotion can be activated on unlimited number of accounts. The promotion can be enabled for Classic MT4, Classic MT5 and Market Pro MT4 accounts that are not connected to any other promotions.

If the balance operations amount after crediting of insurance payment is not less than 500 USD / 500 EUR / 35'000 RUB, then after the insurance event occurs the current insurance amount will be deducted and the new insurance amount will be credited.

The number of insurance payouts is not limited if the promotion terms are fulfilled.

Insurance payout is fully deducted from “Credit” field of trading account. If there is profit on trading account, it remains in "Balance" field. Previously opened positions won’t be closed if there’s enough funds in “Balance” field to support the open positions.

Cashback  is added automatically after the end of a trading week (on weekends). 

Bonus for Tradable Bonus 101% promotions is added automatically during 1 hour after depositing on condition that you applied for the promotion before depositing.

Please note, only closed by client trades that fulfill the Minimum Time of Transaction (MTT) and Minimum Result of Transaction in points (MTP) terms are taken into consideration when calculating and crediting Cashback payments:

Minimum Time of Transaction (MTT) — the minimum time when a trade is on the market (the difference between Open and Close Time).

Minimum Result of Transaction in points (MTP) — the minimum profit or loss of a trade is on the market measured in points (the difference between Open and Close Price).

These parameters and their values for each account type and trading asset are fully described in Promotion terms.

Let’s look at the examples of a EURUSD trade, where:

• • Minimum Time of Transaction (MTT) = 1 minute.
• • Minimum Result of Transaction in points (MTP) = 5 points (0.0005).

So, you can take into consideration these terms while trading and independently recognize orders that have fulfilled the MTT and MTP terms in the trading platform, in the Account History tab.

We also remind you that reward based on the results of the week will not be credited if there are any funds withdrawal from the account, including transfers to another account.

You can use "Drawdown bonus 101%%" promo. This bonus maintains margin and is tradable. It is added on every deposit from $200.

You can also apply for "Cashback".

Please pay attention that based on the 11th clause of "Drawdown bonus 101%", "it is partially debited from the account if current amount on the account exceeds the amount on funds recorded at the moment of crediting bonus (with the account of further credits to the account)."

Partial debit of bonus from the account does not reduce profit. It means that you at any time can close your trade by saving profit. You are also free to use the bonus remains to increase trading volume. The bonus also supports account under a drawdown.

Check the Bonus Rules in the clause 11 in the "Trading conditions" - "Drawdown bonus 101%" - Detailed terms of Bonus.

According to the clause 12. of Bonus Terms, the bonus is deducted from the account in the following cases: 12.1 Any withdrawal of funds from the account, including inner transfers to another account; 12.2. When the account balance turns negative and there are no open positions; 12.3 If The Offer is disconnected for the client; 12.4 After 90 calendar days starting from the date of bonus provision.

Please note that the “Drawdown bonus 101%” promotion is available for Classic and Market Pro accounts, which are not connected to any other promotions. You can connect a promotion to only one trading accounts and it’s impossible to change the selected account to another in the future. Also, to connect the promotion, it is necessary to confirm personal data - fill out a form in the Client Area in the "Confirm data" section (https://myfreshforex.com/en/personal) and upload the necessary documents.

If you want to open partner account in our company, please, use this link. If you already registered in our company, then you can open partner account in your Personal area. Information on opening new partner account will be sent to your email. You can find detailed video-instruction on opening partner account below.

To get started in affiliate program you need to open affilitate account and then activate it. Activation of affiliate account can be done in the «Personal Area».

To activate the affiliate account, fill out the form and attach scanned pages of a document that proves your identity with a photo and registration mark. After data checking by manager (during the day) affiliate account will be activated. Then you can start working in the affiliate program.

For more information visit «Partnership» section on our website.

• Incomes up to $ 20 per each lot (up to 100% of the spread).
• Your activity has a direct impact on your income. The higher the activity is, the higher is your partner status, and therefore, your profit.
• Having a personal affiliate web-site.
• A wide range of promotional tools for each type of partnership.
• Interactive income calculator.
• Easy-to-use partner personal cabinet, where you can check the full stats of attracted customers.

Withdrawals from affiliate account is available in the following ways: WM purse, Qiwi wallet. Please pay attention to the fact that the withdrawal on WM wallet requires the registration of wallet’s details; this procedure can be done by opening a trading account and depositing with the minimal amount ($ 1). After deposit in the trading account the wallet will be available for the withdrawal from both affiliate and the trading accounts.

You also can write on our e-mail info@freshforex.com the number of your WM purse to withdraw the profit from partner account.

In order not to violate the rights of partners, clients transfer between partners is not allowed.

Please note that if the client has previously transited by reference of other partner, and did not cleane cookies, he will be attached to that partner.

Affiliate site is the property of «FreshForex» and is given on lease in perpetuity. The Company reserves the right to close the affiliate site in the following cases:

1. By mutual agreement of the parties.
2. If within 90 days partner has not attracted a single customer.
3. If within 180 days partner has not attracted a confirmed client.

Attached clients are the clients who were engaged by partner, have confirmed their personal data, funded trading account and closed at least one trade complying with MTT/MTP requirements. They effect on the partner's status in the current month. The commission for these clients is paid for trades complying with MTT/MTP requirements and is based on the partner's status accounted in the month of attachment during 3 months. The commission from 4rd month is paid according to the least status between the status of the month of attachment and the partner's status in accountable month.

Clients, who were referred by a partner, but have not confirmed their personal details or/and have not made any trade complying with MTT/MTP requirements, are considered to be unattached clients. They are not accounted in the partner's status in the current month. The reward is paid only for trades complying with MTT/MTP requirements and is based on the partner's status in accountable month;

To change the Personal Data, please log in the Personal Area, select «Personal Data» and click on the required field (underlined by dash line) and make changes. After all click «Send data to manager». If your personal data are verified please contact your personal manager to change the required fields.

To confirm the data, please upload scans of documents or send it on the e-mail info@freshforex.com.

Note that the size of each file must not exceed 5 MB. You can attach files in jpg, png, tiff and gif. It is possible to attach not more than 10 files.
You can also send files an e-mail on info@freshforex.com.

To recover your password, click «Forgot your password» in the authorization form. Then enter your registered email address. You will receive a message with a link, clicking on which will send you another email with a new password to the Personal Area. You can change the password by your own.

To change password to the Client Area, log in, choose "Client Area" > "Personal Data" > "Change Password", enter your old password, the new password twice and sms-code sent to your cell phone.

To confirm Personal Data you should fill the fields of a questionary in the «Personal Data» section and upload scanned pages of your passport (with photo and registration mark).

To recover your password, click «Forgot your password» in the authorization form. Then enter your registered email address. You will receive a message with a link. Follow the link and you will get another email with a new password to the Client Area. After that, you can change the password to your preferred one in the Client Area in the "Change" -> "Personal Account Password" section.

Check whether you typed correct password or not. It's easier to make a misprint when you type it, so I advise you to copy-past a password from the letter sent to your registration e-mail. If you are sure that you’ve entered your e-mail address and password correctly, please try to use other browsers – Mozilla FireFox or Google Chrome. In these browsers our website works correctly in most cases. You can also try to use “Incognito” mode. Also you can clean cookies and cache files and try to log in again. If you don’t remember the password, you can recover it. To recover your password, click «Forgot your password» in the authorization form. Then enter your registered email address. You will receive a message with a link, clicking on which you will get another email with a new password to the Personal Area. You can change the password by your own.

If you don’t get the sms, please inquire it several times (more than 2 times). Also you can get autoinformer call. You will get a phone call and hear a code. SMS password may not be received on the phone due to any restrictions on the side of your mobile operator or in connection with the phone settings.

You can get in touch with us by e-mail info@freshforex.com Also you can log in your "Client Area" and on the upper green panel move the cursor to the "Client Area" section, in the menu that appears, go to the "Feedback" section. In "New Application" tab, ( https://myfreshforex.com/en/feedbacks/add) you can leave a message to your Personal Manager. In “Live Chat” tab (https://livechat.freshforex.com/livehelp/index.php?LANGUAGE=en) you can contact us too. (24/7 on Monday till Friday). Also on each page of our website at the top of the page is the and online chat and in the lower right corner there is a widget - "Ask a Question", clicking on the widget you will see all the contact details of your manager.